Chapleau Town Council's looking into a policy for complaints.
Mayor Michael Levesque says the Township has such policies "in a number of areas...sort of scattered over the system", but the planned policy would formalize them under one - and he highlights one aspect of submitting a complaint that Council is aware can be an issue.
Levesque says research found few formal complaint by-laws among other municipalities, with complaints about things like snow removal, sewer cleaning, or streetlights often treated more "informally".
The mayor hopes the by-law will be finalized and passed within the next month or two.